Once you complete your booking—either through our website or directly at the on-site terminal—you will receive a unique access code by email. This code will allow you to enter the facility and open your locker for the entire duration of your reservation.

No, refunds are not available.

However, if you need a larger locker, you can make a new booking for the correct size.

If the original code has not been used or the change is requested in advance, we may review your case depending on availability.

For safety and hygiene reasons, it is forbidden to store:

• Food, drinks or items that produce odours
• Any kind of liquids
• Dangerous, flammable or illegal items
• Cash, jewellery or objects of high value
• Sensitive electronics (phones, laptops, tablets, cameras, etc.)
• Important personal documents (ID cards, passports, boarding passes, etc.)

The user is always responsible for the items placed inside the locker.

Yes. Each locker includes theft insurance up to €500, provided by Helvetia Seguros.

Please note:

The insurance does not cover cash, jewellery, electronic devices, personal documents, or items of high economic or sentimental value.

This is a standard insurance policy commonly used in automated locker services.

On our website you can see real-time availability and make a booking immediately.

If you are already at the location, the physical terminal will show which locker sizes are available at that moment.

You can rent your locker for hours, full days, or multiple consecutive days, depending on availability.

Bookings are made per natural day, not in 24-hour blocks.

Prices depend on locker size and rental duration.

Updated rates are shown both on our website and at the physical terminal inside the location.

You may only stay for the time strictly necessary to drop off or collect your belongings.

Remaining inside the facility longer than necessary is not allowed.

No.

For privacy and security reasons, taking photos or recording videos inside the facility or of the security systems is strictly prohibited.

No.

Eating, drinking or smoking inside the premises is not permitted.

You can contact our support team using the phone number displayed at the location or by emailing info@lockerslanzarote.com.

If there is a technical issue, we will send assistance as soon as possible.

Yes. You can modify or cancel your booking up to 24 hours before the start of the service.

Cancellations made after this period are non-refundable.

Yes, as long as your reservation is still active.

You may open and close your locker as many times as you need during the rental period.

Your reservation ends at 23:59 on the booked day.

If your belongings remain inside:

• You will be charged the full price for the next day.

If you do not collect your items, they will be stored for up to 15 days at a cost of €20 per day.

After this period, the items will be considered abandoned.

Not necessarily. You can book:

• Online via our website or QR code, or
• Directly at the on-site terminal, paying by card or contactless.

Yes. Our facilities are equipped with:

• 24/7 video surveillance
• Automated access systems
• Included insurance

Lockers Lanzarote provides a secure environment, although users remain responsible for the items they choose to store.